Privacy

Privacy

Privacy

This is the Privacy for the website hosted at https://broadbanduk.com/ (“we“, “us” and “our site“). We are committed to protecting and respecting your privacy.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

For the purposes of European data protection law, (the “Data Protection Law“), the data controller is Broadband (UK) Limited of 31 Berkeley Tower, 48 Westferry Circus, London, E14 8RP.

Information we collect from you

We will collect and process the following personal data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register for further information on our site, or when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number.
  • Information we collect about you. With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), information you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number or social media handle used to connect with our customer service team.
  • Information we receive from other sources. This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, and search information providers). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site Cookies are pieces of information that a website transfers to your hard drive to store and sometimes track information about you. Most web browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that and your help screen or manual will tell you how to do this. However, you will not be able to take full advantage of our website if you do so. Cookies are specific to the server that created them and cannot be accessed by other servers, which means they cannot be used to track your movements around the web. Although they do identify a user’s computer, cookies do not personally identify users and passwords and credit card information are not stored in cookies.

We use the following types of cookies:

  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us for our legitimate purposes to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us, subject to your choices and preferences, to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information subject to your choices and preferences to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them below:

Google analytics cookies: _ga / _gid

This cookie enables us to:

  • Store information about your preferences, and so allow us to customise our site and to provide you with information that is targeted at your individual interests.
  • Recognise you when you return to our site.

Custom cookie: bbuk

This is used to store the data about the speed test. No personal or identifiable data is stored, and the cookie expires a month after being set (every time you change the order, it is re-set).

Except for essential cookies and the custom cookie, all cookies used on our site will expire after two (2) years.

Disabling cookies

The effect of disabling cookies depends on which cookies you disable, but in general, the website may not operate properly if cookies are switched off.

If you want to disable cookies you need to change your website browser settings to reject cookies. How you can do this will depend on the browser you use. Further details on how to disable cookies for the most popular browsers are set out below:

For Microsoft Internet Explorer:

  • Choose the menu “tools” then “Internet Options”
  • Click on the “privacy” tab
  • Select the appropriate setting

For Google Chrome:

  • Choose Settings > Advanced
  • Under “Privacy and security,” click “Content settings”.
  • Click “Cookies”

For Safari:

  • Choose Preferences > Privacy
  • Click on “Remove all Website Data”

For Mozilla Firefox:

  • Choose the menu “tools” then “Options”
  • Click on the icon “privacy”
  • Find the menu “cookie” and select the relevant options

For Opera 6.0 and further:

  • Choose the menu Files” > “Preferences”
  • Privacy

Where you have not set your permissions, we may also separately prompt you regarding our use of cookies on the Site.

How we use your information

We use information held about you in the following ways:

  • Information you give us. We will use this information:
    • to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with the information about goods or services we feel may interest you, if you have ticked the relevant box situated on the form on which we collect your data indicating your consent to receiving marketing material from us;
    • to notify you about changes to our service;
  • Information we collect about you. We will use this information:
    • to administer our site under our terms and for internal operations, including troubleshooting, and, in our legitimate interests, data analysis, testing, research, statistical and survey purposes;
    • to improve our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service when you choose to do so;
    • as part of our legitimate efforts to keep our site safe and secure;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them in our legitimate interests and subject to your stated preferences where relevant.
  • Information we receive from other sources. We will combine this information, with the information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of your information

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.
  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with you; and
    • analytics and search engine providers that assist us in the improvement and optimisation of our site and subject to the cookie section of this policy.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets subject to the terms of this privacy policy.
  • If Broadband (UK) Limited or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of supply terms and other agreements with you; or to protect the rights, property, or safety of Broadband (UK) Limited, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”) that may not be subject to equivalent Data Protection Law. It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Where personal data is transferred we will take all steps reasonably necessary to ensure that your data is subject to appropriate safeguards, such as relying on a recognised legal adequacy mechanism which may include by entering into EC approved standard contractual clauses relevant to transfers of personal information (see http://ec.europa.eu/justice/dataprotection/internationaltransfers/transfer/index_en.html ) and that it is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers.

We retain personal data for a period of 5 years for which personal information is stored. This may include retention necessary to meet to identify issue or resolve legal proceedings. We may also retain aggregate information beyond this time for research purposes and to help us develop and improve our services. You cannot be identified from aggregate information retained or used for these purposes.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

You have the right under certain circumstances:

  • to be provided with a copy of your personal data held by us;
  • to request the rectification or erasure of your personal data held by us;
  • to request that we cease processing your data;
  • to request that we restrict the processing of your personal data (while we verify or investigate your concerns with this information, for example);
  • to request that your data be transferred to a third party.

We will inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose your information to any third party for such purposes by checking certain boxes on the forms we use to collect your data. You can also object to receiving further marketing at any time without detriment.

You can also exercise the rights listed above at any time by contacting us at hello@broadbanduk.com If your request or concern is not satisfactorily resolved by us, you may approach your local data protection authority, (see http://ec.europa.eu/justice/data-protection/bodies/authorities/index_en.html).

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Changes to this policy

Any changes we make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy. This policy was last updated on 2 April 2018.

Contact Us

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to hello@broadbanduk.com.